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Terms and Condition

  • Terms and Conditions: Any customer under the age of 14 is not permitted to purchase these collectibles. By checking the Accept Terms box, you acknowledge that you are at least 14 years old. When you place an order on Futuretoyz.com, you'll see an order confirmation page and get an email from Futuretoyz.com confirming your order. This website and email indicate that your order and associated details have been received. At this moment, they haven't formed a contract for a sale. Your order is an offer to purchase a product or products from us, which we accept when we receive payment and ship the goods to you. Prices stated on product description pages reflect the final price of the goods, including taxes and shipping charges; if the price is higher than the MRP, it signifies that additional charges (the difference between the MRP and the selling price) have been added for shipping and packaging.

 

  • Order Confirmation: Upon placing an order at Futuretoyz.com, you will receive an order confirmation through email and on our website. It's important to note that this confirmation serves to acknowledge the details of your offer to purchase, rather than constitute a contractual sale. The acceptance of your offer occurs subsequent to the receipt of payment and the dispatch of the goods, a process typically completed within 4-6 working days. Once a confirmation email from the payment gateway is received, regretfully, cancellations are not possible. In the event that you wish to return your order due to a manufacturer defect, rest assured that a refund will be processed promptly to the original payment method within 10–12 working days.

 

  • Privacy Policy: We value your privacy and make every attempt to gather and store as little information as possible. However, in order to ensure and optimise the operation of this website, a certain amount of user data must be stored and evaluated. The use of this website is essentially possible without providing any personal information. There is also no data assignment to a specific person unless you tell us your name, for example, in an email, using one of our forms, or as part of an order. 

 

  • Return Policy: The risk of the goods passes to you when they are delivered to the address you provided, and you are solely responsible for their care and upkeep. If the buyer receives a defective product,. Please ensure to email sale.futuretoyz@gmail.com within 24 hours upon receiving the product. Include detailed pictures and a complete unboxing video showcasing any defects or damages. Upon inspection by our team, whether online or offline, the buyer must return the defective product to the Futuretoyz warehouse. We will refund or replace the merchandise after it has been received. Please note that damage in transit is not covered by the return policy. In the event that the buyer is unavailable to accept the delivery, resulting in the shipment being returned to Futuretoyz, the buyer will be responsible for covering the shipping charges for re-shipping the order.

    Shipping stands as a pivotal phase within the e-commerce product lifecycle, susceptible to human errors and unexpected challenges. Addressing issues that crop up during this stage necessitates thorough documentation. The involvement of third-party courier services adds further rigidity, demanding concrete evidence for any claims concerning issues or damages. This underscores our insistence on an unboxing video—a crucial step in documenting the condition of received items.

    It's imperative for anyone engaging in online purchases to recognize both the benefits and responsibilities inherent in this process. Courier services, while efficient, often hinge on the reliability of individuals managing pickups and deliveries. Thus, we strongly advocate for the creation of an unboxing video, not only for transactions with us but for any online purchase.

    At our end, an unboxing video stands as a mandatory requirement for purchases made through our website. Queries concerning delivery issues will not be entertained without this visual documentation. Engaging with us involves an interaction not just with our platform but also with a third-party courier service, which operates under its own set of protocols and guidelines.

    The absence of a video might hinder swift resolution, even if an issue appears evident to the buyer. While we endeavor to address concerns, a lack of visual evidence can significantly prolong the process with no guarantee of resolution. Creating a video may seem burdensome initially, but it acts as a safeguard in case of any eventualities.

    The primary objective of the unboxing video is to address any damage or defects encountered during delivery. Hence, it's crucial that the video commences with the package label, thoroughly capturing the unboxing process and inspecting the item for any damages or defects in front of the camera. Failure to capture such issues on video renders it insufficient as evidence for product damage or defects upon delivery.

  • Unboxing Guidelines: Upon the arrival of the delivery personnel with your shipment, it's crucial to thoroughly inspect the package before accepting it. Ensure the package hasn't been tampered with or repackaged by anyone. If you suspect tampering or repackaging, promptly photograph the package, refuse the delivery, and send an email to sale.futuretoyz@gmail.com with the images for verification. Should everything appear intact, the delivery will proceed the next day. Otherwise, it will be returned, and a reshipment will be arranged.

    For a clear and comprehensive unboxing process:

    1. Position the camera in a stable, well-lit area.
    2. Display the shipping label clearly on camera, showcasing the tracking number, your address, and product details.
    3. Exhibit all sides of the package to affirm it has not been previously opened.
    4. Upon opening, confirm the correct product's delivery and check for any damages from all angles. Note: Requests regarding unnoticed defects later on will not be accommodated.
    5. If all is well with the correct and undamaged product, proceed as planned.                                                                                                  

    In cases of damaged shipments:

    • Display the product box condition on camera upon opening, highlighting any damages to the box and the product itself.

    In instances of the wrong product:

    • After opening the package, if you suspect the wrong product, display all sides of the product box and labels to demonstrate the discrepancy. Keep the wrong product sealed until a resolution is provided.

    Record all these steps continuously without editing, ensuring everything remains within the frame throughout. Excuses such as excitement, unavailability during unboxing, technical limitations, or an already open box will not be considered for assistance.

    Please note: Videos created by opening and re-packing the package solely for the unboxing video will not be accepted.